TERMS OF SERVICE
Effective Date: 26 December, 2024
Version: 1.0
Welcome to Sphinx! These Terms of Service (the "Terms") govern your use of Sphinx’s services and platform. By accessing or using our services, you agree to these Terms. If you do not agree, please refrain from using our services.
1. Definitions
1.1 "Services": The compliance-related services provided by Sphinx, including KYC/KYB data API, adverse media screening, PEP and sanctions checks, and UBO verification.
1.2 "Customer": Any individual or entity using Sphinx’s services.
1.3 "Platform": The Sphinx software and systems used to deliver the Services.
2. Use of Services
2.1 Eligibility:
You must be at least 18 years old and authorized to enter into these Terms on behalf of your organization.
2.2 Permitted Use:
You may use the Services only for lawful purposes and in compliance with applicable laws and regulations.
2.3 Restrictions:
You may not:
Reverse engineer or modify the Platform.
Use the Services to violate any applicable law.
Share your account credentials with unauthorized individuals.
3. Account Responsibilities
3.1 Account Creation:
You are responsible for providing accurate and complete information when creating an account.
3.2 Security:
You must maintain the confidentiality of your account credentials and notify us immediately of unauthorized use.
3.3 Activity:
You are responsible for all activity occurring under your account.
4. Fees and Payments
4.1 Fees:
Fees for the Services are outlined in the applicable Order Form or contract.
4.2 Payment Terms:
Invoices are due within 30 days unless otherwise specified. Late payments may incur interest at [X]% per month.
4.3 Taxes:
You are responsible for any applicable taxes related to your use of the Services.
5. Data Protection and Security
5.1 Privacy:
We collect and process data as described in our Privacy Policy.
5.2 Security:
We implement industry-standard measures to protect your data, detailed on our Security Information page.
6. Intellectual Property
6.1 Ownership:
All rights, title, and interest in the Services and Platform remain with Sphinx.
6.2 Feedback:
By submitting feedback, you grant Sphinx the right to use it for improving our services without restriction.
7. Service Availability
7.1 Uptime Commitment:
We strive to maintain 99% uptime but do not guarantee uninterrupted service.
7.2 Maintenance:
We may perform maintenance that temporarily affects service availability. We will notify customers in advance whenever possible.
8. Term and Termination
8.1 Term:
These Terms remain in effect until terminated by you or Sphinx.
8.2 Termination by Customer:
You may terminate your account at any time with written notice.
8.3 Termination by Sphinx:
We may suspend or terminate your access to the Services if you violate these Terms or for other valid reasons, with notice when feasible.
9. Limitation of Liability
To the fullest extent permitted by law, Sphinx is not liable for indirect, incidental, or consequential damages. Our total liability is limited to the fees you paid in the 12 months preceding the claim.
10. Indemnification
You agree to indemnify and hold Sphinx harmless from any claims, damages, or liabilities arising from your use of the Services or breach of these Terms.
11. Modifications
We may update these Terms periodically. Material changes will be communicated via email or on our website at least 30 days before taking effect.
12. Governing Law
These Terms are governed by the laws of California Disputes will be resolved exclusively in the courts of California.
13. Contact Information
If you have questions or concerns about these Terms, please contact us at:
Email: support@sphinxlabs.ai
Appendices
Appendix A: Acceptable Use Policy
Appendix B: Service Level Agreement
By using Sphinx’s services, you acknowledge that you have read, understood, and agreed to these Terms.